Frozen Pipes

With the freezing temperatures upon us again, this could mean frozen pipes. If your heating stops working when the weather turns cold, please get in touch with us to report it, alternatively, try following the simple steps from British Gas.

How to thaw a frozen pipe

  • Find your boiler’s waste pipe outside
  • Place a hot water bottle on the pipe
  • Or pour hot (but not boiling) water over the pipe
  • Once the pipe has thawed, your boiler should work again

Watch the video for more information.