General Enquiries
Our opening hours are as follows:
- Monday to Thursday 9.00 am – 5.00 pm
- Friday 9.00am – 4.30pm
Contact us on 01698 268855 with a general enquiry or use the contact us form at the bottom of the page.
Reporting a Repair
Before you report a repair online, answer these questions:
- Is the repair an emergency?
- Is it a non-emergency repair?
- Is it a rechargeable repair?
If your repair is an emergency call us on 01698 268 855 – do not report it online.
If your repair is an emergency call us on 01698 268 855 – do not report it online.
This could be a:
- major water leak
- no power
- no access to toilet facilities
Emergency repairs are attended to as a priority and we aim to complete all of these within 4 hours. For a full list of what we class as emergency repairs please click here.
If you wish to report an emergency repair outwith office hours (Monday to Friday from 9-5) then please use these emergency numbers:
- Gas Escapes – 0800 111 999
- Heating Repairs – 0844 579 6493
- All Other Repairs – 0845 877 0411
We categorise these are Routine and Urgent Repairs.
Urgent repairs can be:
- minor leaks
- part power failure
- door entry failure
We aim to deal with all urgent repairs within 72 hours. All other repairs are called routine repairs and these are attended to within 10 working days. You can report all other repairs by completing the form below.
Sometimes repairs are needed that are not the result of normal wear and tear. Rather, they are due to criminal damage or have been caused by accident, negligence or misuse by you, a member of your household, or any pets or visitors to the property.
In these cases, we will carry out the repair or work, but we will charge you for it. You will be advised further of this when you report it to us.
How to Make a Complaint
We value all feedback and use information from this to help us improve our services.
If something goes wrong, or you are dissatisfied with our services, please tell us by completing the simple form below.
We aim to respond to all Stage 1 complaints within five working days and Stage 2 complaints within 20 working days. More information on reporting a repair and how it will be handled can be found here (downloadable PDF).
Our office & contact details
Useful Contact Numbers
- Benefits and Council Tax – 0303 123 1011
- Refuse Collection, Special Uplifts – 0303 123 1020
- Environmental Services – 0303 123 1015
- Anti-Social Behaviour Investigation Team – 0800 389 1105
- Benefits and Council Tax – 01698 403210
- Refuse Collection, Special Uplifts – 0345 143 0015
- Environmental Services – 01236 856300
- Anti-Social Behaviour Investigation Team – 0300 123 1382
- Benefits and Council Tax – 0300 123 4510
- Refuse Collection, Special Uplifts – 0300 123 4515
- Environmental Services – 0300 123 4510
- Anti-Social Behaviour Investigation Team – 0300 123 4510
For non-emergency situations, please dial 101.
In all emergencies, please dial 999.